1600 Series Support in India | Adapt India Network

Category: Inbound Communications
Part of: Business Communications & SIP Trunk
Coverage: Pan-India, from our New Delhi office
Support: One team for setup and support

How 1600 Series Support works

TRAI has introduced the 1600 number series for service and transactional calls from regulated entities such as banks, financial institutions and insurers, so customers can tell genuine calls from spam and fraud.

We help you plan the change: getting the numbers, connecting them to your contact centre or dialler, and updating call flows, so customer communication continues without disruption.

Number allocation help

Guidance on applying for 1600 series numbers.

Contact centre integration

Connect the numbers to your dialler, PBX or cloud contact centre.

Migration planning

Move existing service call flows step by step.

Ongoing support

Help with changes as your requirements grow.

Popular with

Banks and NBFCs
Insurance companies
Mutual funds and brokers
Other entities directed to use 1600 numbers

// The difference

What changes for your business

Customers can recognise genuine service and transactional calls from your organisation, which builds trust and makes them more likely to answer. Your call flows stay in line with regulator directions.

How we deliver 1600 Series Support

1
Requirement call
We understand your sites, users and what you need from 1600 Series Support.
2
Feasibility and design
We check availability at each location and share a clear proposal.
3
Setup and testing
We coordinate installation and configuration, then test before handover.
4
Go-live and support
You go live with one support desk to call for anything afterwards.

Questions about 1600 Series Support

Who has to use 1600 numbers?

Regulators have directed certain financial-sector entities to use the series for service and transactional calls. Check the latest TRAI and sector regulator guidance for your organisation; we can help interpret it.

Can 1600 numbers work with our existing dialler?

In most cases, yes. We check your setup and plan the integration.

Will customers see the 1600 number when we call?

Yes. Calls made through the series show the 1600 number on the customer's phone.

Can 1600 numbers be used for promotional calls?

The series is intended for service and transactional calls. Promotional calls follow separate rules.

Is 1600 Series Support available outside Delhi NCR?

Yes. We're based in New Delhi and serve businesses across India, including Mumbai, Bengaluru, Hyderabad, Chennai, Pune, Kolkata and Lucknow, through our carrier and technology partners. Availability is confirmed for each location before you sign.

1600 Series Support