PRI Dialing
High-volume outbound calling for call centres over PRI lines
- Category
- Outbound Communications
- Part of
- Business Communications & SIP Trunk
- Coverage
- Pan-India, from our New Delhi office
- Support
- One team for setup and support
Why businesses choose PRI Dialing
Outbound call centres need many calls going out at once with steady quality. PRI lines carry up to 30 simultaneous calls each and connect directly to dialler systems and EPABX equipment.
We set up the lines, numbers and capacity to match your number of agents and campaigns, and support you as you add seats.
What's included
- Capacity for teamsMultiple PRI lines sized to your agent count.
- Dialler compatibleWorks with standard dialler and EPABX systems.
- Steady call qualityDigital voice suited to long calling shifts.
- ScalableAdd lines as your team grows.
Best suited to
- Telecalling and sales teams
- Collections and recovery
- Customer outreach programmes
- BPOs
What changes for your business
Your outbound team gets steady, high-capacity lines that can keep up with a full shift of calls, and capacity grows as you add agents without changing your dialler.
How we deliver PRI Dialing
- 1
Requirement call
We understand your sites, users and what you need from PRI Dialing.
- 2
Feasibility and design
We check availability at each location and share a clear proposal.
- 3
Setup and testing
We coordinate installation and configuration, then test before handover.
- 4
Go-live and support
You go live with one support desk to call for anything afterwards.
Questions about PRI Dialing
Is SIP better than PRI for outbound calling?
Both work. PRI suits existing PRI-ready systems; SIP is more flexible for cloud diallers. We'll recommend based on your setup.
Do outbound campaigns need to follow any rules?
Yes. Commercial calls must follow TRAI's rules on consent and customer preferences.
Can outbound calls show a single number?
Calling line identity can be configured within operator rules, so customers see a consistent business number.
Can we add lines during busy seasons?
Yes, subject to feasibility and lead time. Plan seasonal capacity in advance.
Is PRI Dialing available outside Delhi NCR?
Yes. We're based in New Delhi and serve businesses across India, including Mumbai, Bengaluru, Hyderabad, Chennai, Pune, Kolkata and Lucknow, through our carrier and technology partners. Availability is confirmed for each location before you sign.
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