Smartflo OBD in India | Adapt India Network

Category: Outbound Communications
Part of: Business Communications & SIP Trunk
Coverage: Pan-India, from our New Delhi office
Support: One team for setup and support

How Smartflo OBD works

Outbound dialling (OBD) places automated voice calls to a list of customers with a recorded message, for example a payment reminder, delivery confirmation or appointment alert.

Customers can respond by pressing keys (press 1 to confirm, 2 to speak to an agent), and you get a report showing who answered and how they responded.

Voice broadcasts

Reach many customers with one recorded message.

Keypress responses

Collect confirmations or connect callers to an agent.

Scheduling

Run campaigns at the right time of day.

Detailed reports

See answered, unanswered and responses for every number.

Popular with

Payment and EMI reminders
Order and delivery confirmation
Customer feedback surveys
Public alerts and announcements

// The difference

What changes for your business

Reminders and alerts reach thousands of customers in minutes without tying up agents. Keypress responses show exactly who confirmed, who wants a callback and who didn't answer, so your team follows up only where needed.

How we deliver Smartflo OBD

1
Requirement call
We understand your sites, users and what you need from Smartflo OBD.
2
Feasibility and design
We check availability at each location and share a clear proposal.
3
Setup and testing
We coordinate installation and configuration, then test before handover.
4
Go-live and support
You go live with one support desk to call for anything afterwards.

Questions about Smartflo OBD

Are there rules on automated calls?

Yes. Calls must follow TRAI's commercial communication rules, including customer consent and preferences. We help set this up correctly.

Can messages be in Hindi or regional languages?

Yes. You record or upload the message in any language.

Can unanswered calls be retried automatically?

Yes. Retry attempts and timing can be configured for each campaign.

Can we use text-to-speech instead of recording?

Text-to-speech is often available, which is useful for personalised messages like amounts or dates.

Is Smartflo OBD available outside Delhi NCR?

Yes. We're based in New Delhi and serve businesses across India, including Mumbai, Bengaluru, Hyderabad, Chennai, Pune, Kolkata and Lucknow, through our carrier and technology partners. Availability is confirmed for each location before you sign.

Smartflo OBD