Smartflo AI
Use AI to understand your calls and handle routine customer queries
- Category
- Integrated Solutions
- Part of
- Business Communications & SIP Trunk
- Coverage
- Pan-India, from our New Delhi office
- Support
- One team for setup and support
How Smartflo AI works
Most call centres record calls but only review a small sample. AI tools can transcribe every call, flag complaints and missed sales opportunities, and show what customers ask about most.
Voice bots can also answer simple, repetitive questions such as order status or appointment booking, so your agents spend more time on calls that need a person.
Call transcription
Turn recorded calls into searchable text.
Speech analytics
Spot common topics, complaints and script compliance across all calls.
Sentiment insights
See which calls went badly so supervisors can follow up.
Voice bots
Handle routine queries automatically and pass complex ones to agents.
Popular with
- Large contact centres
- Quality and compliance teams
- Sales teams reviewing pitches
- Businesses with many repetitive calls
What changes for your business
Instead of reviewing a handful of recorded calls each week, quality teams can see trends across every call. Recurring complaints and product questions surface quickly, and simple queries are handled automatically outside office hours.
How we deliver Smartflo AI
- 1
Requirement call
We understand your sites, users and what you need from Smartflo AI.
- 2
Feasibility and design
We check availability at each location and share a clear proposal.
- 3
Setup and testing
We coordinate installation and configuration, then test before handover.
- 4
Go-live and support
You go live with one support desk to call for anything afterwards.
Questions about Smartflo AI
Does it work with Indian languages?
Support varies by language and feature. We'll confirm what's available for the languages your customers use.
Will a voice bot replace our agents?
No. Bots handle simple, repetitive questions and hand over to an agent when a caller needs help.
Is customer data kept private?
Recordings and transcripts are processed under agreed data policies. We'll share how data is stored and who can access it.
Can AI insights connect to our CRM?
In many setups, summaries and tags can be pushed to your CRM. We'll check what your CRM supports.
Is Smartflo AI available outside Delhi NCR?
Yes. We're based in New Delhi and serve businesses across India, including Mumbai, Bengaluru, Hyderabad, Chennai, Pune, Kolkata and Lucknow, through our carrier and technology partners. Availability is confirmed for each location before you sign.