Smartflo CPaaS
Add calling, SMS and WhatsApp to your own app or website through APIs
- Category
- Integrated Solutions
- Part of
- Business Communications & SIP Trunk
- Coverage
- Pan-India, from our New Delhi office
- Support
- One team for setup and support
How Smartflo CPaaS works
Communications Platform as a Service (CPaaS) gives your developers ready-made APIs for voice, SMS and WhatsApp. Instead of building telecom connections yourself, your app calls the API and the platform handles delivery.
Common uses include OTPs, order and delivery updates, click-to-call buttons, masked calling between customers and delivery partners, and automated reminders.
Voice APIs
Click-to-call, masked numbers and automated calls from your app.
SMS APIs
OTPs and transactional alerts sent through registered templates.
WhatsApp APIs
Order updates and support conversations on WhatsApp.
Delivery reports
Track which messages and calls went through, and when.
Popular with
- Apps and marketplaces
- Fintech and lending platforms
- Logistics and delivery companies
- SaaS products that need notifications
What changes for your business
Your product team can add calling and messaging features in days instead of months, without negotiating with telecom operators or managing infrastructure. Every OTP, alert and call is tracked, so support teams can answer 'I didn't get the message' questions with facts.
How we deliver Smartflo CPaaS
- 1
Requirement call
We understand your sites, users and what you need from Smartflo CPaaS.
- 2
Feasibility and design
We check availability at each location and share a clear proposal.
- 3
Setup and testing
We coordinate installation and configuration, then test before handover.
- 4
Go-live and support
You go live with one support desk to call for anything afterwards.
Questions about Smartflo CPaaS
What is number masking?
It connects two people, such as a customer and a delivery rider, without showing either of them the other's real phone number.
Do SMS templates need to be registered?
Yes. In India, commercial SMS templates and sender IDs must be registered on the DLT platform. We help with this.
Is there a sandbox for testing?
Yes. Developers get test access to build and try integrations before going live.
Can we use one API for SMS and WhatsApp?
The platform offers APIs for each channel, and fallback logic (for example, WhatsApp first, then SMS) can be set up in your flow.
Is Smartflo CPaaS available outside Delhi NCR?
Yes. We're based in New Delhi and serve businesses across India, including Mumbai, Bengaluru, Hyderabad, Chennai, Pune, Kolkata and Lucknow, through our carrier and technology partners. Availability is confirmed for each location before you sign.