Smartflo CCaaS
Run your call centre from the cloud, with agents in the office or at home
- Category
- Integrated Solutions
- Part of
- Business Communications & SIP Trunk
- Coverage
- Pan-India, from our New Delhi office
- Support
- One team for setup and support
What is Smartflo CCaaS?
Contact Center as a Service (CCaaS) moves your call centre software to the cloud. There's no server or PBX to install; agents log in through a browser or app and take calls from the office or from home.
Supervisors see queues, waiting times and agent status on a live dashboard, and every call can be recorded and reviewed. You add or remove agent seats as your call volumes change, which helps during seasonal peaks.
IVR and smart routing
Send callers to the right team by language, product or customer type.
Live dashboards
See calls waiting, agents available and service levels in real time.
Call recording
Record calls for training, quality checks and dispute resolution.
CRM integration
Show the customer's details on screen as soon as the call connects.
What changes for your business
Supervisors stop guessing how the floor is doing. They can see queues build up in real time, move agents between teams in a few clicks, and listen back to any call when a customer complains. New agents can start from home on day one with just a laptop and a headset.
How we deliver Smartflo CCaaS
- 1
Requirement call
We understand your sites, users and what you need from Smartflo CCaaS.
- 2
Feasibility and design
We check availability at each location and share a clear proposal.
- 3
Setup and testing
We coordinate installation and configuration, then test before handover.
- 4
Go-live and support
You go live with one support desk to call for anything afterwards.
Questions about Smartflo CCaaS
Do agents need special phones for a cloud contact centre?
No. Agents can use a browser, a softphone app with a headset, or a mobile app. Desk IP phones are optional.
Can we start small and add agents later?
Yes. Seats can be added or reduced as your call volumes change.
How long does it take to go live?
A basic setup with IVR, queues and recording can be ready quickly once numbers are in place. CRM integrations and complex routing take longer; we'll give you a plan after the requirement call.
Can supervisors listen to live calls?
Yes. Supervisors can monitor live calls and, where enabled, whisper to the agent or join the call.
Is Smartflo CCaaS available outside Delhi NCR?
Yes. We're based in New Delhi and serve businesses across India, including Mumbai, Bengaluru, Hyderabad, Chennai, Pune, Kolkata and Lucknow, through our carrier and technology partners. Availability is confirmed for each location before you sign.